FAQ
Quick answers
We’re a made-to-order shop. That means we print your item when you order it, so we can avoid overproduction and keep things intentional. Most orders take 2 to 5 business days to fulfill before shipping.
How long does my order take?
Fulfillment (printing): typically 2 to 5 business days.
Shipping: shown at checkout, based on your location and carrier.
Do you ship to Canada and the US?
We ship across Canada (our focus to start) and the United States. Shipping options and costs are calculated at checkout.
Will I receive tracking?
Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking. Tracking updates usually appear within 48 hours after shipment.
Can I cancel or change my order?
Because items are made-to-order, we start processing quickly.
If you need to change your order, contact us as soon as possible. Address changes may be possible only before an order is marked as shipped.
What is your return policy?
Because each item is made-to-order, we don’t offer returns or exchanges for wrong size or change of mind.
If your order arrives damaged, misprinted, or incorrect, we’ll offer a free replacement or refund, no need to return the item. Please contact us within 30 days of delivery with a photo.
What if my package is lost?
If a shipment is considered lost, it must be reported within 30 days of the estimated delivery date so we can file a claim and help with a replacement.
Tracking says “Delivered,” but I don’t have it. What now?
First, check with neighbors/building concierge and confirm your shipping address. If it still can’t be located, you may need to file a claim with the carrier. We can also reship by placing a new order (at cost), depending on the situation.
How do I choose the right size?
Check the Size Guide on each product page. If you’re between sizes, we recommend sizing up for a more relaxed fit. If you want help, email us your height + usual fit preference and we’ll suggest a size.