Refund policy
Refund Policy
Every Origin 99 piece is printed just for you, the moment you order it. Nothing sits in a warehouse waiting. That is how we keep waste down, but it does mean we cannot take returns for a change of mind, a size that did not fit, or a colour that looked different in your head. The size guide on every product page is your friend, and if you are unsure before ordering, just ask.
Our promise to you
If your order shows up damaged, misprinted, or just plain wrong, we will make it right: a free replacement or a full refund. You do not need to send the item back.
Email hello@origin99apparel.ca within 30 days of delivery with:
- your order number
- a quick note on what went wrong
- a photo or two of the item and packaging
Lost or missing packages
If your package seems lost on its way to you, tell us within 30 days of the estimated delivery date and we will help track it down. If tracking says "Delivered" but there is nothing at your door, check with neighbours and your local carrier first. Still nothing? Email us and we will figure out next steps together.
Refunds
Approved refunds go back to your original payment method within 5 to 10 business days.
Questions? Email hello@origin99apparel.ca. A real person reads every message.