Returns & Exchanges

Because each item is made-to-order, we don’t offer returns or exchanges for:

• wrong size
• change of mind
• ordered the wrong item/color

If something is wrong with your order

If your order arrives damaged, misprinted, or incorrect, we’ll make it right with a free replacement or refund. You don’t need to return the item.

To request help:
Email hello@origin99apparel.ca within 30 days of delivery with:

• your order number
• a brief description of the issue
• clear photos of the item(s) and packaging (if applicable)

Lost in transit

If your package appears lost, contact us as soon as possible. Lost shipment issues must be reported within 30 days of the estimated delivery date.

Marked “Delivered” but not received

If tracking shows “Delivered” but you didn’t receive it, you may need to submit a claim with the carrier. If the package can’t be located, reshipping may require placing a new order.